Shipping & delivery
How your order gets to you.
Here's exactly what to expect after you place your order, from confirmation to delivery.
What happens next
From checkout to doorstep.
Order confirmed
You'll get an email confirmation with your order details as soon as your payment goes through.
Processing & quality check
Your order is picked, checked and packed with care, so it arrives in perfect condition.
On its way to you
Once dispatched, your parcel goes to our logistics partner and we email you a tracking number so you can follow it all the way.
Delivered
Your K:IN order arrives at your door, ready for your routine.
Full tracking
Every order gets a tracking number by email once it ships. Follow it any time on our Track order page.
Free shipping on 2+ items
Orders with two or more items ship free. Single-item orders pay a small flat rate, shown at checkout.
We ship worldwide
We currently deliver to the US, UK, Canada, Australia and most of Europe. Times can vary a little by region.
30-day returns
Not right for you? Reach out within 30 days of delivery and we'll sort it out. See our returns policy.
Good to know
Why 9–12 business days?
We manufacture our products individually for each order instead of holding small batches of stock that sell out. Every order is quality-checked before it leaves, so it takes a little longer to reach you, but you won't see a "sold out" message when you want to reorder.
Questions about your order?
We can help with tracking updates, delivery questions or anything else. We reply within 24–48 hours.